Sigh. My new air conditioner unit failed. I’ve been a customer of Autumn Heating and Cooling since April of 2008. When I bought the new Air Conditioner unit. The outside unit (condenser) is a Rudd Ultra with a product id of UANL-042JEZ. The inside unit (evaporator) has a product id of RFCL-HM4821AC. That cost me $3311.

I was talked into buying a surge protector on December of 2008 for $129. In November of 2009, I bought a new gas control valve for $375. In November of 2010, I renewed my service contract for three years for $97. In March of 2011, I had a semiyearly checkup. And then I noticed that my air conditioner was not cooling.

Unfortunately, I was told that the labor only had a two year warranty. To replace the evaporator would cost me $800. I was able to talk them down to $500. I consulted my my neighbor, who had a relative in the air conditioner business. He said that it was a good deal. The labor and freon would cost at least that much.

The only strange thing about the repair process was that they took the evaporator back with them to their store. Maybe they needed the physical part before they could get a new one to replace it. But I have no idea if the coil was actually replaced or not. The could have just patched it without me knowing any differently. Or substituted it with a refurb unit. Odd.